Terms of Service

These Terms of Service (“Terms”) govern your use of the ChiroDesk AI platform (“Service”) provided by ChiroDesk AI (“Company,” “we,” “us”). By subscribing to or using the Service, you (“Customer,” “you”) agree to be bound by these Terms.

“Customer” refers to the chiropractic practice subscribing to the Service. “End Users” refers to patients who interact with the AI scheduling system.

ChiroDesk AI provides AI-powered scheduling services for chiropractic practices, including:

• AI phone and text-based appointment scheduling, rescheduling, and cancellation
• Automated appointment confirmations and reminders
• Integration with practice EHR and management systems
• Patient recognition and treatment plan tracking
• Practice dashboard and reporting

Not medical advice. The AI scheduling system handles appointment logistics only. It does not provide medical advice, diagnosis, treatment recommendations, or clinical decision support. The Customer is solely responsible for all clinical decisions.

Accuracy. AI-generated scheduling actions (bookings, confirmations, communications) are produced by automated systems and may contain errors. The Customer is responsible for reviewing and verifying AI-generated scheduling actions. The Company does not guarantee the accuracy, completeness, or reliability of AI outputs.

No AI training on customer data. We will not use Customer Data or Patient Data to train, fine-tune, or improve any artificial intelligence, machine learning, or similar systems.

Customer owns all patient data. All Patient Data and Protected Health Information processed through the Service remains the sole property of the Customer. The Company claims no ownership rights to Customer Data or Patient Data.

Data export. The Customer may export their data at any time during the term of the agreement and for 60 days following termination.

Company property. The Service itself, including its software, algorithms, user interface, and documentation, is the property of the Company. The Customer receives a limited, non-exclusive license to use the Service during the term of the agreement.

The Company will enter into a Business Associate Agreement (BAA) with the Customer prior to processing any Protected Health Information. The BAA is incorporated by reference into these Terms. See our BAA Information page for details.

The Company will implement and maintain administrative, physical, and technical safeguards as required by the HIPAA Security Rule. See our HIPAA Compliance page for details.

• Maintain valid HIPAA compliance within your practice
• Provide accurate practice information (hours, providers, services, scheduling rules) during setup
• Review and verify AI-generated scheduling actions
• Maintain the security of your account credentials
• Notify us promptly of any security incidents or unauthorized access
• Comply with all applicable laws and regulations

You agree not to:

• Use the Service in violation of HIPAA or any other applicable law
• Attempt to access another practice’s data or account
• Reverse engineer, decompile, or disassemble any part of the Service
• Transmit malware or attempt to breach the security of the Service
• Use the Service to transmit unsolicited communications to patients outside of scheduling-related purposes

We target 99.9% uptime for the Service, measured monthly. Scheduled maintenance will be performed outside of standard business hours (6 AM – 9 PM local time) whenever possible, with at least 48 hours advance notice.

In the event of unscheduled downtime exceeding our uptime commitment, the Customer may be eligible for service credits as described in the applicable service level agreement.

Fees for the Service are as described in the Customer’s subscription agreement. All fees are billed in advance on a monthly or annual basis. The Company reserves the right to change fees with 60 days written notice. Fee changes will not take effect until the next billing cycle following the notice period.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CUSTOMER IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITY.

The limitations in this section do not apply to: (a) breaches of the Business Associate Agreement; (b) the Company’s indemnification obligations; or (c) willful misconduct or gross negligence.

Each party agrees to indemnify the other against third-party claims arising from: (a) the indemnifying party’s breach of these Terms; (b) the indemnifying party’s violation of applicable law; or (c) the indemnifying party’s negligence or willful misconduct.

The Company will additionally indemnify the Customer against claims arising from a data breach caused by the Company’s failure to implement safeguards required by our BAA.

• Term: These Terms are effective upon account activation and continue for the duration of the Customer’s subscription.
• Termination for convenience: Either party may terminate with 30 days written notice.
• Termination for breach: Either party may terminate immediately if the other party materially breaches these Terms and fails to cure the breach within 30 days of written notice.
• Post-termination: Upon termination, the Customer has 60 days to export data. After that, all Customer Data and PHI is securely destroyed per the BAA. The Company will provide written certification of destruction upon request.

The Company warrants that the Service will perform materially as described in our documentation during the term of the agreement.

EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE SERVICE IS PROVIDED “AS IS.” THE COMPANY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AI-GENERATED OUTPUTS ARE PROVIDED WITHOUT WARRANTY OF ACCURACY.

Any dispute arising from these Terms shall be resolved first through good-faith negotiation between the parties. If the dispute cannot be resolved within 30 days, it shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.

• Governing law: These Terms are governed by the laws of the State of Delaware.
• Entire agreement: These Terms, together with the BAA and any subscription agreement, constitute the entire agreement between the parties.
• Severability: If any provision is found to be unenforceable, the remaining provisions remain in effect.
• Assignment: Neither party may assign these Terms without the other party’s written consent, except in connection with a merger or acquisition.
• Changes: We may update these Terms with 30 days written notice. Continued use of the Service after the effective date constitutes acceptance.

For questions about these Terms:

Email: legal@chirodesk.ai